In the last five years, the Infocomm Media Development Authority (IMDA) has been busy reviewing parcel delivery standards of big courier service providers. The number of customer complaints was substantial, and the incidents varied. There were cases of…
Changing temperatures along the logistic chain are among the leading causes of food spoilage. As the demand for fresh produce rises, businesses increasingly use advanced logistics strategies to meet consumer expectations while maintaining the highest quality standards. This…
Over 90% of customer complaints in Southeast Asia’s e-commerce market are related to late deliveries. So, if you’re a business owner dealing with consumer goods, ask yourself these two questions: Are your customers getting what they want from…
The large market formed from the rapid acceleration of online shopping services in Southeast Asia during the pandemic is here to stay, according to a combined study from Facebook and Bain & Company. This could not be more…
